Try Adereso Helpdesk for free 30 days.

No credit card required.

Yearly
Monthly
free_plan_icon2

Free

For micro companies

$0

USD / month
Free forever
1 User
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Try this plan
lite_plan_icon

Lite

For small companies

$83

USD / month
30-day free trial
3 Users
lite_plan_icon2
Skill Bot
Try this plan
pro_plan_icon

Pro

For medium companies

$133

USD / month
30-day free trial
5 Users
whatsapp_business_api_pricing_icon3
Skill Bot
Try this plan
enterprise_plan_icon

Enterprise

For big companies

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USD / month
From 5 Users
Specialized support
whatsapp_business_api_pricing_icon4
Custom chatbots and software development
Talk to sales
See complete comparative table
click_down

Plans

Lite

Pro

Enterprise

Free

Users included
1
3
5
Minimum 5
Price per additional user
-
USD $25
USD $25
Talk to sales

Channel integrations

Instagram (Unlimited)
Messenger (Unlimited)
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Facebook (Unlimited)
Webchat (Unlimited)
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Correo Electrónico (Unlimited)
WhatsApp Business API (1 Account)
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Twitter (1 Account)
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Apple AppStore (Unlimited)
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Google Playstore (Unlimited)
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USD $38 / Month
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Product Features

Quick and automatic responses 24/7
Integrated tycket system
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Centralizes channels and messages in one place
Service metrics, response times, messages and served customers
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Unified conversation history per customer
Organizes users per roles, departments and teams
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API available to integrate third-party softwares
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Export data in Excel (xls)
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Automated ticket and message routing
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Ticket escalation to other departments and teams
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WhatsApp Business API

More informationclick_down
Active User Conversations (AUC) per month
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Setup USD $50 (one time fee)
WhatsApp verified number
Send and reply messages in WhatsApp in one place and simultaneously
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Setup USD $50 (one time fee)
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1,000 AUC
Up to 10,000 AUC per month
1,000 AUC
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USD $250 / Month
USD $250 / Month
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Up to 25,000 AUC per month
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USD $583 / Month
USD $583 / Month
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Up to 50,000 AUC per month
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USD $ 1,083 / Month
USD $1,083 / Month

Advisory Services and Technical Support

Professional Support ³
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Advanced Support ²
Basic Support ¹
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Premium Support ⁴
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USD $1,250 / Month
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USD $4,583 / Month
USD $2,916 / Month
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Billing

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Wire transfer payment
Credit card payment
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Invoicing
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Other Services

Initial support
Custom software development
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USD $500
(one time fee)
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Custom chatbot development
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(1) Basic Support: Get support through Web Chat (Adereso Helpdesk) and Email. You can access the Help Center, the Service Status Center, Online Webinars, Online Demos / Group Training. Monday to Friday 8:00 a.m. to 7:00 p.m. Chile. No weekends or holidays.

(2) Advanced Support: All Basic Support features, plus Dedicated Training (maximum 3 sessions per month, non-cumulative), Account Manager, Backend level 3 support for projects, integrations, security assessment (ethical hacking), Direct Contact through Slack.

(3) Professional Support: All Advanced support features, plus weekend support (Saturday and Sunday).

(4) Premium Support: All Professional support plus 24/7 attention.
free_plan_icon2

Free

For micro companies

$0

USD / month
Free forever
1 User
free_plan_icon4
Try this plan
lite_plan_icon

Lite

For small companies

$100

USD / month
30-day free trial
3 Users
lite_plan_icon2
Skill Bot
2 months free on annual plan
Try this plan
pro_plan_icon

Pro

For medium companies

$160

USD / month
30-day free trial
5 Users
whatsapp_business_api_pricing_icon3
Skill Bot
2 months free on annual plan
Try this plan
enterprise_plan_icon

Enterprise

For big companies

---

USD / month
From 5 Users
Specialized support
whatsapp_business_api_pricing_icon4
Custom chatbots and software development
2 months free on annual plan
Talk to sales
See complete comparative table
click_down

Plans

Lite

Pro

Enterprise

Free

Users included
1
3
5
Minimum 5
Price per additional user
-
USD $30
USD $30
Talk to sales

Channel integrations

Instagram (Unlimited)
Messenger (Unlimited)
green_markgreen_markgreen_mark
Facebook (Unlimited)
Webchat (Unlimited)
green_markgreen_markgreen_markgreen_markgreen_mark
E-Mail (Unlimited)
WhatsApp Business API ( 1 Account)
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Twitter (1 Account)
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Apple AppStore (Unlimited)
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Google Playstore (Unlimited)
green_markgreen_markgreen_markgreen_markgreen_markred_markgreen_markgreen_markred_markgreen_mark
USD $45 / Month
red_markgreen_markred_markred_markred_markgreen_markred_markred_markred_markred_markgreen_mark

Product Features

Quick and automatic responses 24/7
Integrated tycket system
green_markgreen_markgreen_mark
Centralizes channels and messages in one place
Service metrics, response times, messages and served customers
green_markgreen_markgreen_markgreen_markgreen_mark
Unified conversation history per customer
Organizes users per roles, departments and teams
green_mark
API available to integrate third-party softwares
green_markgreen_mark
Export data in Excel (xls)
green_markgreen_markgreen_mark
Automated ticket and message routing
green_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_mark
Ticket escalation to other departments and teams
green_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_markgreen_mark

WhatsApp Business API

More informationclick_down
Active User Conversations (AUC) per month
red_markred_markgreen_markgreen_mark
Setup USD $50 (one time fee)
WhatsApp verified number
Send and reply messages in WhatsApp in one place and simultaneously
red_mark
Setup USD $50 (one time fee)
red_mark
1,000 AUC
Up to 10,000 AUC per month
1,000 AUC
red_markred_mark
USD $300 / Month
USD $300/ Month
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Up to 25,000 AUC per month
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USD $700 / Month
USD $ 700 / Month
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Up to 50,000 AUC per month
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USD $1,300 / Month
USD $1,300 / Month

Advisory Services and Technical Support

Professional Support ³
green_markgreen_markgreen_markgreen_mark
Advanced Support ²
green_mark
Basic Support ¹
green_mark
Premium Support ⁴
green_markred_markred_mark
USD $1,500 / Month
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USD $3,500 / Month
USD $5,500 / Month

Billing

Invoicing
Credit card payment
red_markgreen_markgreen_markgreen_mark
Wire transfer payment
green_markgreen_markred_markred_markgreen_markgreen_markgreen_markgreen_mark

Other services

Initial support
red_markred_mark
USD $500
(one time fee)
green_mark
Custom software development
red_markred_markred_markgreen_mark
Custom chatbot development
red_markred_markred_markgreen_mark

(1) Basic Support: Get support through Web Chat (Adereso Helpdesk) and Email. You can access the Help Center, the Service Status Center, Online Webinars, Online Demos / Group Training. Monday to Friday 8:00 a.m. to 7:00 p.m. Chile. No weekends or holidays.

(2) Advanced Support: All Basic Support features, plus Dedicated Training (maximum 3 sessions per month, non-cumulative), Account Manager, Backend level 3 support for projects, integrations, security assessment (ethical hacking), Direct Contact through Slack.

(3) Professional Support: All Advanced support features, plus weekend support (Saturday and Sunday).

(4) Premium Support: All Professional support plus 24/7 attention.

FAQs

What is a Helpdesk software??
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It´s a customer service platform where agents can serve thousands of customers over Whatsapp, social media, email and many others. With a Helpdesk, you can centralize messages and tickets in one place to answer quickly. If you want to learn everything about a Helpdesk, you can read this blog.

Can I add extra users as my company grows?
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You can add extra users in Lite and Pro Plans. You will pay an extra monthly fee of USD $30 per extra user. Talk to our sales team to add extra users in Enteprise Plan. You can't add extra users in Free Plan.

Can I integrate my personal WhatsApp number with Adereso Helpdesk?
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No, you can't. We invite you to subscribe either to a Pro or Enterprise Plan to request a WhatsApp verified number. More information here.

Can you develop custom chatbots for my company?
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Yes, we can. You must be subscribed to the Enterprise plan. We build custom chatbots to automate customer service over WhatsApp, Facebook, Messenger, and Live Chat. If you are interested in this option, talk to our sales team.

Can I integrate a CRM or third-party softwares with Adereso Helpdesk?
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Yes, we have an API available to integrate Adereso Helpdesk with your CRM or thrid-party softwares. You can see more details here. 

Can I export data from Adereso Heldespk to prepare my own reports?
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Yes, you can. Data can be exported to Excel. This function is widely used by our customers.

Can I unify customer profiles across multiples channels and see conversation history?
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Yes, you can. With Adereso Helpdesk you can unify customer profiles across channels and access to conversation history for more context. This gives you a leg up to personalize your customer service. If you want to learn all about a Helpdesk software, you can read this blog.

Is it possible that different support agents serve simultaneously a single customer?
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Yes, it's possible. Any number of agents can be part of a conversation with a single customer. Adereso Helpdesk promotes collaboration among agents. If you want to learn all about a Helpdesk software, you can read this blog.

Can I request a product demo?
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Please note we offer a 30-day free trial. You can signup here. If you are interested in our Enterprise Plan, you can schedule a product demo. However, there is no demo (to try the WhatsApp Business API) with a WhatsApp Business API number.

What payment methods do you accept?
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Credit card required to subscribe Lite or Pro Plans. You will be charged monthly or annually. Credit card or wire transfer are accepted to subscribe Enterprise Plan.

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