Call centers are very expensive and generate bad experiences. With the official WhatsApp API you can increase your sales and reduce costs by improving interactions with thousands of customers.Try it now
Choose the volume of messages you receive daily and we will tell you which version of WhatsApp you should use.
This is the version of WhatsApp that people use. Communication is usually informal and not business oriented.
This is the version of WhatsApp for small merchants, it has no cost, limited functions when serving many customers.
Business version of WhatsApp designed to handle a large volume of messages. You can connect different tools, such as Adereso Helpdesk to serve many clients.
Centralizes messages and automates ticket routing
A single official number for all your agents
Build personalized messages and schedule message delivery
Power your customer service using chatbots in Whatsapp
Create quick and automatic responses
Send proactive messages
Compliance with GDPR
Once your WhatsApp Business API number is approved by Facebook, you can serve simultaneously all your customers in one place, and send them proactively template messages.
Increase productivity automating up to 70% of ticket resolution using AI. The rest will be intelligently assigned to the best agents available in Adereso Helpdesk.
You must meet Facebook requirements: a WhatsApp Business App number, a brand name to be associated to the Whatsapp Business API account, brand contact information, a Facebook Business Manager ID, and valid credit card.
Request for approval and pay a USD $50 one-time fee charged by a Facebook Partner
Wait 1-2 weeks for verification and approval from Facebook
In the following blog you can read everything about it: WhatsApp Business API blog.
Facebook approval can take between 1 and 2 weeks, during this period Facebook evaluates the following:
- WhatsApp Business number is valid.
- Account name.
- Compliance with WhatsApp commercial policies.
The number approved for WhatsApp Business API cannot in use by another WhatsApp application at the time of activation (it is allowed to use a landline number). In case the number is in use in WhatsApp Business App, it must be migrated. To do the migration process, see the following information.
Comply with the WhatsApp Commerce Policy.