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It's time to get your customer service to the next level using WhatsApp Business API

Call centers are very expensive and generate bad experiences. With the official WhatsApp API you can increase your sales and reduce costs by improving interactions with thousands of customers.

Try it now
Soporte por WhatsApp Business API
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How many messages from your customers do you receive per day?

Choose the volume of messages you receive daily and we will tell you which version of WhatsApp you should use.

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Use the WhatsApp app / web

This is the version of WhatsApp that people use. Communication is usually informal and not business oriented.

For personal use.
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Does not allow automation.
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It depends on a smartphone.
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It saturates quickly.
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Does not connect with Adereso Helpdesk.
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Use the WhatsApp Business app / web

This is the version of WhatsApp for small merchants, it has no cost, limited functions when serving many customers.

For small businesses and entrepreneurs.
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Business profile.
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It depends on a smartphone.
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It gets expensive as you need a team for each number.
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Does not connect with Adereso Helpdesk.
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Use Adereso Helpdesk with WhatsApp Business API

Business version of WhatsApp designed to handle a large volume of messages. You can connect different tools, such as Adereso Helpdesk to serve many clients.

For medium, large and corporate national and international companies.
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A single number for all teams and agents.
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Centralizes all messages on a single screen and allows agent assignment.
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Advanced automation and metric reporting functions.
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You can connect with Adereso Helpdesk.
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Helpdesk + WhatsApp

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    Centralizes messages and automates ticket routing

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    A single official number for all your agents

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    Build personalized messages and schedule message delivery

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    Power your customer service using chatbots in Whatsapp

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    Create quick and automatic responses

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    Send proactive messages

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    Compliance with GDPR

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Serve all your customers with a single WhatsApp number

Once your WhatsApp Business API number is approved by Facebook, you can serve simultaneously all your customers in one place, and send them proactively template messages.

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Integrate Chatbots to WhatsApp and improve your time response

Increase productivity automating up to 70% of ticket resolution using AI. The rest will be intelligently assigned to the best agents available in Adereso Helpdesk.

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FAQs

How to get a WhatsApp Business API number?
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You must meet Facebook requirements: a WhatsApp Business App number, a brand name to be associated to the Whatsapp Business API account, brand contact information, a Facebook Business Manager ID, and valid credit card.
Request for approval and pay a USD $50 one-time fee charged by a Facebook Partner
Wait 1-2 weeks for verification and approval from Facebook

What are the benefits of using a WhatsApp Business API number?
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In the following blog you can read everything about it: WhatsApp Business API blog.

How long does WhatsApp Business API number approval take?
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Facebook approval can take between 1 and 2 weeks, during this period Facebook evaluates the following:
- WhatsApp Business number is valid.
- Account name.
- Compliance with WhatsApp commercial policies.

If my number has been approved and is in use in WhatsApp Business App, what I can do?
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The number approved for WhatsApp Business API cannot in use by another WhatsApp application at the time of activation (it is allowed to use a landline number). In case the number is in use in WhatsApp Business App, it must be migrated. To do the migration process, see the following information.

What are the eligibility requirements for a WhatsApp account?
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