Improve response time, measure the performance of your team and provide support through Facebook, Facebook Messenger, Twitter, Correo electrónico, Live Chat o Instagram or through WhatsApp Business API.
Our software converts all your messages into tickets in such a way that you can keep a record of each of your conversations.
Save repetitive responses and reuse them with the most common tickets.
Observe relevant graphs such as response times, tickets addressed or the general performance of the team and take control of the quality of your service.
Have access to questions, problems or previous preferences of your customers with the history of each ticket available in all channels.
Grant permissions or responsibilities according to the roles of your team.
Manage actions by executive or by accounts, observe the tickets open for each element, assign tickets in order of arrival, or by tickets awaiting for response.
With our helpdesk you will never lose the thread of the conversation. Each ticket has a record of conversations, so you will never have to ask the same question twice.
Unifying tickets from different channels is easy with Adereso Helpdesk, take the conversation from one channel to another with our omnichannel function without any trouble.
Send and receive images or files, such as a screenshot or a Facebook sticker. Adereso Helpdesk makes your conversations more dynamic.
Serve your customers through the most popular channel in LATAM using Adereso Helpdesk in the Pro plan mode, raise the quality of your pre-sale, sale and after-sales processes.
Send reminders, notifications, status changes, or any other informational message to multiple clients.
WhatsApp Business API allows you to serve multiple devices with multiple agents with a single number, in this way your Attention or Support will reach the next level.
Access tutorials, guidelines, webinars and frequently asked questions when you need it, without additional costs.
Availability of our support team through our live chat on the platform.
We report any type of incidents on the platform, as well as live service status updates.
Our Helpdesk, working along with WhatsApp Business API, is the only solution on the market, centralizing all digital contact channels.